Refund policy

Allergens found in our store
  • Nuts and Nuts By Product
  • Eggs and Eggs By Product
  • Milk and Dairy Products
  • Wheat

Order Confirmations
  • After confirming all the order details and receiving the 20% deposit, then we will send you final confirmation from our team as to accept your order.

Refund and Cancellations
  • A 20% non-refundable deposit is due at the time of placing any custom order, with final payment due one (1) week prior to the delivery or pick-up date
  • Note that regardless of the cancellation date, the 20% deposit is always non-refundable.
  • If cancellation is made less than 7 days prior to the delivery or pick-up date, a refund of 80% of the final payment will be granted. If for any reason the balance is not paid and you need to cancel, no refund will be granted as the 20% deposit is nonrefundable
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Design Finalization
  • The date of your final payment is the final date for any changes in size, style, or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.

Guarantee / Disclaimer
  • We do all that we can to make sure that your order is decorated to the specification on your written order form. If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away.
  • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration; however, we make no claims for an exact duplication of the work done by other cake decorators.